July 16, 2014
Your questions and concerns are important to us. Because we cannot respond to individual email inquiries about pet-related topics due to the volume of requests we receive, we provide answers on our website to most of the questions we receive. Click the links below for more information.
If your pet is ill or injured, contact your veterinarian immediately. If you have found a stray or injured animal, please call your local animal care and control agency. You will usually find it in the telephone book under "Animal Shelter," "Animal Control," "Humane Society," or "SPCA," or you can search for it online. The HSUS does not provide individual counseling about a pet's health.
If your question is urgent and it is between the hours of 9 a.m. and 5 p.m. Eastern time, please call 202-452-1100 and ask for the Companion Animals section.
Do you work or volunteer for an animal care organization? Visit our website, Animalsheltering.org, for sheltering professionals, where you'll find tips, resources, directories, publications, programs and news.
If you have reviewed our online information and still have a question, please call us at 202-452-1100 or write to us at the address below. If you send us a letter, please include your phone number with your correspondence; we may be able to answer your question with a quick telephone call.
Companion Animals Section
The Humane Society of the United States
1255 23rd Street, NW, Suite 455, Washington, DC 20037
It is important to us to respond to your concerns and questions in a timely manner, and we try to respond to all written correspondence within two weeks. However, sometimes the large number of letters we receive precludes us from responding within that time frame. We appreciate your patience.