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Director of Operations, Animal Cruelty & Response

The Humane Society of the United States (HSUS), the nation’s largest animal advocacy organization, is seeking a Director of Operations for its Animal Cruelty Rescue and Response team. The main responsibility of this position is to oversee all field response for staff, volunteers, equipment and other support needed to remove animals from cruel situations, or those impacted by natural disaster.

This position will be primarily responsible for:

  • Working with the Director, Animal Crimes to oversee all field response to rescue animals from situations of illegal animal cruelty
  • Improving and growing the Animal Rescue Volunteer program, to provide trained volunteers to assist in response
  • Supervising all field response staff, the Shelter Operations Manager, and the Volunteer Manager
  • Overseeing the development and implementation of standard operating procedures (SOP’s) for field response, including but not limited to, volunteer and equipment management, animal care, sheltering and transport
  • Maintaining the master calendar for staff/contract allocation for all sheltering and care operations
  • Collaborating with the Senior Manager, Disaster Response to ensure the readiness of field staff and equipment for urgent deployment
  • Working closely with the senior staff of (ART); contributing to all aspects of operations, including yearly budget, donor and report requests.
  • Assisting the Senior Director to drive strategic initiatives which further the goals of the Animal Cruelty, Rescue and Response Team.
  • Working collaboratively with all other internal departments  to share best practices in animal rescue and response, and advance the mission of the HSUS
  • Other duties as assigned


  • Bachelor’s degree in related field or equivalent experience in some form of emergency operations or response
  • Minimum of seven years of experience as a shelter manager or veterinary staff member, with proven supervisory and management acumen required
  • Knowledge of animal protection issues, animal control – particularly for animals under stress
  • Excellent organizational, oral and written communication skills, including a comfort with public speaking
  • Ability to travel extensively and on short notice to assist in a disaster response, as well as travel a number of days a month, and work outside of standard business hours required
  • Ability to work under pressure and effectively manage emergency situations with a calm demeanor
  • Working knowledge and experience with NIMS/ICS or commitment to take and pass required courses within six months of hire

Please submit a cover letter and resumé using this form or fax to 301-548-7701. This position is located in Gaithersburg, MD.


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