In a pet store’s back room, a tiny brown-and-white Havanese puppy was vomiting and lethargic—and left entirely alone in a pen. On seeing her in that state, our undercover investigator alerted Puppy Heaven’s manager, urging that the dog needed to be seen by a veterinarian. When the staff refused, the investigator alerted law enforcement authorities, who insisted that the store manager take Cindy Lou to a veterinarian.  

It was too late.  

At the veterinarian’s office, Cindy Lou died. The records we obtained showed that her cause of death was liver failure due to congenital liver disease. Her suffering was extended because the pet store failed to get her diagnosed earlier.