Petland is the only national pet store chain in the United States that still sells puppies. Petland is also the largest retailer of puppy mill dogs. While the company claims their puppies come only from reputable breeders and are in good health, our latest investigation at their Novi, MI, store is the latest of a series that has proven otherwise.
There are thousands of puppy mills—mass-breeding operations where mother dogs spend their entire lives in cramped cages—across the country being supported by pet stores like Petland.
Pet stores sell puppies to make a profit, so puppies with expensive medical needs often don’t get professional veterinary care that would cut into the store’s revenue. Instead, they receive ad-hoc treatment from staff members in back rooms that are not open to the public.
While many pet stores around the nation have transitioned to a more humane model by no longer selling puppies from commercial breeders, instead focusing on pet products and services, Petland doubles down on its outdated model by lobbying against laws that would stop the sale of puppy mill dogs in pet stores.
Petland is joined in this effort by the American Kennel Club (AKC), which places signs throughout Petland stores and offers “registrations” even for the mixed-breed dogs Petland sells, creating a false impression that all of Petland’s breeders have been quality-checked by AKC.
Due to strong consumer concerns about the welfare of puppies in pet stores, more than 450 cities and towns, as well as six states, have moved to prohibit the sales of puppy mill dogs in stores. Petland is the last large national chain of stores in the United States that clings to this outdated model.
Sold in pet stores come from puppy mills.
Have been sent to us about Petland puppies.
In the U.S. do NOT sell puppies.
Our investigators went undercover at randomly selected Petland stores (Frisco, TX; Tyler, TX; Sarasota, FL; Novi, MI; Kennesaw, GA; Las Vegas, NV; Fairfax, VA; Florence, KY; and Wichita, KS) between fall of 2018 and July 2022.
We discovered shocking mistreatment of animals, including:
- Very sick, suffering puppies, including animals with seizures, respiratory infections, diarrhea, vomiting and dogs too sick to eat.
- Dead animals (mostly puppies and/or bunnies) were found in freezers at all five stores where investigators were able to inspect freezers, indicating Petland sometimes lets sick and injured animals die in its stores rather than seeking veterinary care.
- Staff admitting that sick puppies were common and rarely taken to veterinarians, including one distressed staff member who said, “Most of the dogs that go to the vet end up dying because we take them so last minute.”
As a result of these Petland investigations, the Fairfax, VA store was shut down and its former manager was convicted of animal cruelty after one dead puppy and 31 dead rabbits were found in the freezer. The Frisco, TX store received citations from animal control for violations of the local animal welfare ordinance.
- Petland Investigation 2023—Novi, MI [PDF]
- Petland Investigation 2019—Florence, KY [PDF]
- Petland Investigation 2019—Frisco, TX [PDF]
- Petland Investigator Diary 2019—Tyler, TX [PDF]
- Petland Investigation 2019—FL, MI, TX [PDF]
- Petland Investigation 2019—Virginia [PDF]
- Petland Investigation 2018—GA, NV [PDF]